FAQ's

Do you have a burning question? Browse through our most frequently asked questions to learn more
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Debt Counselling was formally introduced by the National Credit Act to help over-indebted consumers, especially in our current economic crisis. The goal of Debt Counselling is to develop a repayment plan which is affordable to you, as well as acceptable to all your credit providers. It is there to help you, so why not make use of it?
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You will experience the relief that Debt Review offers immediately. We will work out an affordable provisional repayment plan for you within the first 5 days. In terms of the provisional repayment plan, you will make a single monthly payment to a Payment Distribution Agency (PDA). The PDA will distribute the money according to your plan. Your Credit Providers will not be allowed to take action against you during the first 60 working days. During this time, we will prepare your final repayment plan.
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No. Inf fact, Debt Review however save your home and vehicle. However, this willdepend on your unique circumstances. Factors that will determine this include:

  • Have you received a Section 129 letter from your Credit Provider; and, if so, how long ago? If you receive a Section 129 letter from your Credit Provider, you will have 10 working days to obtain the services of a Debt Counsellor, who will endeavour to save the asset.
  • Have you been served with a summons in respect of your mortgage bond or vehicle finance?
  • How many vehicles do you have and what are they used for? For example, quad bikes and jet skis may be regarded as luxury vehicles, therefore, may have to be returned to the bank.
  • Are you giving your full cooperation in the program?

The bottomline remains that you will always be in a better position to keep your home and vehicle while you are under Debt Review, rather than trying to fight off the Creditors yourself.

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It is different for everybody as every situation is unique. In order to lower your monthly instalments, we have to extend your repayment periods. In some cases we manage to convince Credit Providers to lower their interest rates, which means that your repayment period will not be stretched out too much.

Your debt repayment plan will indicate exactly when your last day of payment will be.

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No, you do not have to appear in Court as your Debt Counsellor will be the applicant and you will be a respondent. As soon as our attorneys notify us of the outcome, we will notify you of the same immediately.

In the unlikely event that the magistrate requests your presence, it will most likely be to establish certain facts. You will not be questioned by any attorneys or anything like that as this will be a court application and not an action procedure.

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No, while you are under Debt Review, your Credit Providers cannot “blacklist” you. However, if the “blacklisting” takes place before you apply for Debt Review, it will reflect on your credit record. This is another reason why you should rather apply earlier than later for Debt Review.
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While you are under Debt Review, a flag indicating that you are under Debt Review will be present behind your name at the Credit Bureaux. Once you have satisfied your debt obligations, we will instruct the Credit Bureaux to remove the flag and there will be no indication that you have ever been under Debt Review.

However, if you do not apply for Debt Review, your situation can become much worse. If you skip monthly instalments on any of your Credit Agreements, whether it is a Mortgage Bond or a mere clothing account, this will be listed as non payments.

For purposes of obtaining credit in the future when you are back on your feet again, you should opt for Debt Review rather than juggling your Credit Providers by paying them less than your original instalment or not paying all of them timeously.

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You can still contact us. There might be other means of assisting you. The sooner you contact us, the better our chances are of finding a workable solution for you.
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You can still contact us. There might be other means of assisting you. The sooner you contact us, the better our chances are of finding a workable solution for you.
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No. The idea is to get you debt free. Therefore, you will not be allowed to incur further debt while you are under Debt Review. Once your obligations towards your Credit Providers have been satisfied, we will issue you with a clearance certificate and you will be able to apply for credit again.
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Unfortunately, this would be a big problem with regards to your Debt Review, as you must make your monthly payments in respect of your debt repayment plan. If this happens and you do not get another income to satisfy your monthly instalment in terms of your debt repayment plan immediately, contact us right away, so that we can look at an alternative solution for you.
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The mere fact that you are reading this means that you will most probably benefit from Debt Counselling. The golden rule is: do not wait too long before contactacting us! The earlier you come to us, the easier it will be for us to find a solution for you. You can only benefit from contacting us.
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No. The whole process can be finalised telephonically and by email. Therefore, you can contact us no matter where you stay in South Africa.
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In terms of the National Credit Act, as Debt Counsellors, we are allowed to lower your monthly payments by extending your repayment periods and, in some cases, lowering your current interest rate.
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If Debt Counselling is not the best option for your particular circumstances, we will refer you to one of our preferred service providers to assist you with the most appropriate process, whether it is sequestration or perhaps selling your property.
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Debt Counselling evolved a great deal since it was launched by the NCA in June 2007. As is the case with the implementation of almost all new legislation, all the grey areas in the Act had to be found and tested in court in order for the Act to run smoothly. We are convinced that the industry has already reached the point where Debt Counselling is now running the way the legislator intended it to. We have successfully helped thousands of people since the inception of Debt Counselling back in 2007 and we are happy to see that more and more people are realising that the system works. So the answer is yes. Debt Counselling does work.

In some isolated cases there were bad apples in the industry in the form of Debt Counsellors who were in it for a quick buck. Most of these bad apples have since been worked out of the system, ensuring a dependable industry that is helping thousands of South Africans deal with their financial distress. South Africa has managed to bring Debt Counselling to a point where it is regarded as one of the most successful of its sorts in the world.

It is imperative that you choose the correct Debt Counsellor though, as we are of the opinion that there are still certain Debt Counsellors in the industry who do not possess the necessary skills, competence and experience to offer you the full benefits that Debt Counselling can provide.

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As soon as you apply for Debt Review at Debt Rescue, we will notify all your Credit Providers that you are under Debt Review within 5 days (usually less than 48 hours) and the they must, by law, communicate with your Debt Counsellor and not with you directly. Unfortunately, from time to time, some Credit Providers take a chance by making contact with our clients directly. However, if this happens to you, you can simply refer them to your Debt Counsellor who will deal with the matter further.
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In order to be placed under Debt Review, you have to have a monthly income that puts you in a position to make a reasonable offer to your Credit Providers. Therefore, if you are unemployed and you do not receive any other income, like rental income or pension, Debt Review is not the ideal solution for you. There are other solutions available that might be beneficial for you, so you can still contact us.
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No. We never contact clients at work unless asked to do so.
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Our fees are regulated by the National Credit Regulator and are very reasonable, as the idea is to get you out of debt. The fees will be explained to you in detail once you contact us. The important thing to remember here is that our fees and disbursements are included in your affordable debt repayment plan.
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The determining factor will be reasonableness. If you can prove that you were not in a position to pay because you were in hospital, for instance, we can send a notification to your Credit Providers. In all probability, you will be excused and your Debt Review will continue. It is very important to note that Debt Review does not provide payment holidays. Debt Review should never be abused in order to evade your obligations.
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Not at all. Provision is made in your debt repayment plan for all your insurance policies. In fact, if you, for example, have vehicle finance, you will be compelled to have insurance on the vehicle.
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No, it should not have a negative impact when you apply for another job in the future. In our opinion, if a new employer does a credit check on you and picks up that you are under Debt Review, it will obtain you respect, as the employer will realise that you did the responsible thing when you started to experience financial problems. Alternatively, if the employer picks up that you have defaults on your credit record and you did not try to fix it, it would not send a good message at all.
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Thank you!

We look forward to the opportunity to get you debt-free!